HILLTOP RESORT FUKUOKA／ヒルトップリゾート 福岡

Worst hotel service I’ve experienced in Japan. Check-in was extremely slow and disorganised. We were seated away from the front desk and left waiting for a long time. A staff member, Anish, kept changing the charges, asked us to pay multiple times, and described additional fees as “very cheap,” which was unprofessional. Taxes were charged double times and could not be clearly explained in English. We waited over 30 minutes past the check-in time due to staff’s lack of knowledge about the charges, yet the hotel charges for early check-in with no consideration for delays caused by their own low efficiency. The shuttle bus service ends at 4pm, and when I asked where to go or how to travel after that, I was only told to “take a train or taxi,” without any directions or guidance. I also requested larger-sized pyjamas, but this was refused. I was told to “try first” and return to the front desk if they didn’t fit. For a hotel claiming to be 5-star, the service, communication, and professionalism were far below expectations. The room itself was quite old, although the view was nice The location is inconvenient without the shuttle bus, especially for guests who do not wish to take a taxi.

For a four star hotel, we expect a clean room. The floors were very dirty. We had a warm welcome and the service was kind and prompt. The lobby is gorgeous, but the rooms didn’t measure up at all. We left and found somewhere else last minute, which wasn’t easy. We just felt gross there.

Very close to the nearby zoo and botanical gardens. We had dinner as a walk in the first night in the main restaurant which was lovely. but no one informed us that the next night would be by reservation only so when we popped up the second night we were turned away. Also it wasn't an issue for us but breakfast is very much a set menu, as in you sit down and they just put it all In front of you. The only choice you get is the drink.

the room looks exactly like the picture. nice and clean, bathroom a little bit too small. the public bath were nice and not crowded. the hotel were quite and clam very good for relaxing. the staff was very nice, can speak english. located on top of the hill. take about 15-20 mins to tenjin by taxi. breakfast was wonderful.

The room matched the hotel’s description and the view was excellent. However, the shower space by the bathtub was quite small, making it easy to bump your feet. The floor in the public bath was a bit slippery. On the positive side, the pajamas provided in the room were made of very nice material and felt very comfortable