神戸みなと温泉 蓮

The car parking situation at this hotel was extremely poorly managed. In particular, the behaviour of the staff and “members” of the public gym were rude and unhelpful, especially toward foreign guests who cannot read or speak Japanese. I’m not sure why a gym membership is prioritised over hotel staying guests. Basic English signage or clearer instructions would greatly assist international visitors with a car and should be expected at a hotel of this standard. I would also strongly advise against using the public onsens. The experience there was uncomfortable and felt openly discriminatory. No guest should be made to feel unwelcome or judged. If you do choose to stay at this hotel use the private onsens this offers a far more respectful and pleasant experience. Overall, the lack of consideration for foreign guests and the inconsistent quality of service significantly detracted from the stay.

Ren Onsen in Kobe was absolutely wonderful. Everything was spotless, the baths were spacious, and the water felt incredible on the skin. It is the perfect place to relax, recharge, and fully unwind after a long day. Such a peaceful and refreshing experience. Highly recommend if you are visiting Kobe.

I was highly disappointed with my experience. The front desk service was unwelcoming and there was no guidance on where to go upon check-in. Despite arriving during off-peak hours, we were told that all rooms with views of Kobe Tower were fully booked. At 3 PM, one of our rooms was still not ready, even though check-out is at 10 AM—it's unclear why cleaning takes so long. The breakfast was extremely unappetizing; having enjoyed many great Japanese breakfasts before, I can say this one had no edible dishes. While the onsen was decent, the overall service and facilities did not meet expectations for the price. Additionally, there was noticeable preferential treatment towards locals over foreigners. Overall, it was a very disappointing stay.

This is an Onsen resort. It's spectacular to get up and go straight to a big onsen bath as a morning ritual. We loved it. The rooms are spacious, the view is rather industrial - but we didn't go there for the view, even that it has a nice balcony. Kobe is bigger than you think but 10min walk from the hotel and you are in China town. Great location!

Accommodation and Comfort: Our family stayed in a west-facing Seaside Deluxe room during our trip. The room, a harmonious blend of Japanese and Western styles, featured two beds and space for laying out two futons in the living area. It was thoughtfully equipped with yukatas and pajamas in sizes S/M/L, and an ample supply of towels, ensuring a comfortable stay for everyone. Culinary Experience: The dining experiences were remarkable. Dinner offered a buffet that included sushi, sashimi, Kobe beef sukiyaki, and a variety of small dish options. The beverage selection featured local and famous types of sake and shochu. Breakfast was equally diverse, with a buffet that ranged from bread and egg dishes to traditional Japanese options like porridge, miso soup, and assorted small bowls. Onsen and Amenities: The hotel features two onsen (hot springs) facilities: one on the ground floor open to all visitors and an exclusive one on the top floor for hotel guests. The top floor’s onsen provides a serene environment with baths that offer views of the sea. While the sea view is clear, it’s worth noting that occasionally, you can see ships passing by, which adds a dynamic aspect to the tranquil setting. The ground floor onsen includes both indoor and outdoor baths of various types. Each room in the hotel is equipped with a bath, with suites featuring baths that emulate the onsen experience. Guests can enjoy complimentary Wi-Fi throughout the hotel, and a wristband system simplifies room access and on-site payments. Location and Accessibility: The hotel provides a complimentary shuttle bus service to and from Sannomiya Station, with two trips per hour. Its location near Kobe Port Tower, the Maritime Museum, and the aquarium makes it an ideal base for exploring Kobe’s attractions.